The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. The assigned Mobility bus is scheduled to arrive during this time. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. The goal: make life simpler for all our employees. 404-848-5000 . Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Subscription service can be suspended for a maximum of thirty (30) days. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Name, address and telephone number If known, nearest cross streets and easily identified pick-up points. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. MARTA Mobility Customer entering through Rail Station fare gate MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customer Service. The customer cannot depart earlier than 4:00 PM. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. . Click here to download the Mobility/Paratransit Application. Cards MUST be turned in immediately for a re-placement at no cost. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. This includes following or stalking passengers or employees. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Customers will be asked to leave a voicemail with their name and phone number. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Customers must make all changes prior to the date of travel. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Click hereto access the Mobility Reservation System. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA Police (Non-Emergency) 404-848-4900. The application has two (2) parts (A & B) and is the first phase of the process. Also please be advised that this card must be surrendered upon request by a MARTA official. Card or the customer must pay cash. No-Shows that are not within the customers control will not be counted against the customer (i.e. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Click this link[ To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Please tap your Breeze card within 30 days of purchase to activate reload value. Everybody needs their own. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Partnership Program. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Partnership Program. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Mobility Operators do not provide services that exceed door-to-door assistance. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. At a Breeze Vending Machine in any MARTA rail station. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. A MARTA Mobility Service Agent will explain the service and/or mail an application. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Mobility Fares. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Please make sure all personal items are safely secured and out of the way of other customers. The CCR will make every effort to accommodate requested pick-up or drop-off times. The position pays very well also. If the visitors disability is apparent, this documentation is not required. 1. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). 2424 Piedmont Road, NE Additional companions will be allowed on a space available basis. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. A MARTA Mobility Service Agent will explain the service and/or mail an application. Appeals must be received within sixty days (60) of receipt of the denial letter. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Riders' Advisory Council; . Assistance for TDD Users: (202) 366-0153. 4. The application allows for the following online: After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Parking Availability; Parking Fees; Key Parking Status; More. Customer Name (first and last) or Customer Identification Number. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. If service is to be suspended, the reasons will be provided. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. 2. Please be advised The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Riders' Advisory Council; . Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. For this reason, different types of eligibility that have developed in the transit industry, including: Mobility Operators are prohibited from administering medication. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Click this link[ Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. 404-848-5389, or mobilitycertification@itsmarta.com, Local, Express, . MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Yes, you can register your Reduced Fare Breeze Card and load it online at Disruptive, harassing, or threatening behavior is prohibited. You willstill have the optionof goingintovoicemail. 30 Alabama Street, SW A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. . MARTA Police (Non-Emergency) 404-848-4900. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Alternative format requests may also be made during the application process. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customer zip code, which is the password to access the automated system. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Atlanta, GA 30324. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. . Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Operators cannot make change. MARTA Transit; Mobility Fares. Untapped Breeze cards will lose value if not activated within this time period. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Mobility Fares pageto learn more about paying for MARTA Mobility. Customer gets off work or finishes school or appointment at 4:00 PM. The lift can only be occupied by one person at a time. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Five Points Lost and Found Office is temporarily closed. MARTA Customer Experience. MARTA Reduced Fare Office EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. If you were issued a permanent card, your eligibility expires three years from the date of issue. 6. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Atlanta, Georgia 30324-3330. Using tobacco or electronic cigarettes or vaporizers is prohibited. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Customer Service. Overview MARTA Customer Experience. MARTA attained the Silver level of recognition for its sustainability efforts. To request an alternative format, please call MARTA during normal business hours at. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. How much does a Reduced Fare Breeze Card cost? University Program. Lost Item Inquiry Formfor lost items. custserv@itsmarta.com, Write to: MARTA Customer Service Center Customers may travel with one companion. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. 404-848-5826. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Assault or threat of assault is prohibited. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. MARTA is smarta! Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. traveltraining@itsmarta.com. MARTA Mobility Operators are expected to obey the same rules as our customers. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. It's part of making MARTA a transit system everyone can use. Learn more. Student Program (K-12) Group Discount. 2. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Riders' Advisory Council; . PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Wheelchair brakes must always be locked while on the lift. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). to request that an application be mailed or emailed to you. Call 404-848-5000 and start your Balance Protection. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-5000 . The goal: make life simpler for all our employees. Lost Item Inquiry Formfor lost items. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA reserves the right to limit the number of replacements. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Customers are responsible for providing access to gated communities or secured complexes. 5. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. The fax number for Mobility Eligibility is 404-848-6900. MARTA Transit; Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles.